Configure a Timer for One or More Activities

SLA Configuration Screen

Good to Know

• In most text fields, you can use process data variables as an alternative to literal data values.

How to Start

1. On the Organizer, do one of these:
   • Open a process.
   • Create a process.
2. Do one of these:
   • Add an activity:
     1. In the Process Builder, in the Activity Library, open the Extender tab.
     2. On the Extender tab, drag the Service Level Agreement activity onto your process.
   • Change an activity:
     1. In your process, double-click your activity.
3. Click SLA Configuration .

Procedure

1. On the SLA Configuration screen, click Add New SLA Timer .
2. In the Start Activity list, select the activity in your process to start the timer.
3. In the On Event list, select the activity event to start the timer — for example, start or complete.
4. In the End Activity list, select the activity in your process to end the timer.
5. On the On Event list, select the activity event to end the timer — for example, start or complete.
6. (Optional) To set the timer expiration, do one of these.
   • To set the timer to expire on a fixed date, complete this field as necessary.

     Field Name	Definition
     Fixed Date	Function: Specifies a date to expire the timer. Accepted Values: Selected - Specifies to use a date to expire the timer. Deselected - Specifies not to use a date to expire the timer. Default Value: Selected

   • To calculate a date for the timer to expire, complete these fields.

     Field Name	Definition
     Calculate Date	Function: Specifies whether to calculate a date to expire the timer based on the information you enter. Accepted Values: Deselected - Specifies not to calculate a date to expire the timer. Selected - Specifies to calculate a date to expire the timer. This calculation includes the following elements: An integer. This represents the length of the time unit. A time unit. These types of time unit are used to calculate the time: Minute Hour Day Week Default Value: Deselected Example: If the length is set to 3, and the time unit is set to Day, this indicates 3 days. For example, this sets a duration of 3 days after which the timer expires.
     Business Time	Function: Specifies to use your work calendar for date calculations. Accepted Values: Deselected - Uses your work calendar for calculations. Selected - Does not use your work calendar for calculations. Default Value: Deselected Example: The Business Time field is set as selected, and business hours of work calendar are configured as 9 AM to 5 PM. If the task with completion time 8 hours is entered at 1 PM on Monday, then the task must be completed by 12 PM on Tuesday.

   • To set a custom date for the timer, complete this field as necessary.

     Field Name	Definition
     Custom Time	Function: Specifies a variable that identifies a time span for the timer expiration. Accepted Values: A process data variable where the value is in the format xD-yW. xD - Specifies x number of days. yW - Specifies y number of weeks. Default Value: None Accepts Process Data Variables: Yes Example: 2D-1W This value specifies 2 days plus 1 week.

7. (Optional) To send a notification when the timer expires, in the Notification list, select an e-mail template to use for the notification.
8. (Optional) To start a subprocess when the timer expires, in the Subprocess list, select the process to run.

RelatedTopics

• Configure General Options for a System Activity
• Service Level Agreement activity
• Process Data Variables