Why Does Export to PDF in Report Center Cause a "HTML Render" Error?

Symptoms

In Report Center, when I click Export to PDF, the following error appears:

"HTML render is blank"

Cause

In AgilePoint v5.0 SP3, Report Center must be installed in a 64-bit environment using Internet Explorer 8. (Other export options in Report Center do not have this restriction.

This error is caused when Internet Explorer 9 is installed on the Report Center server.

Resolution

On the Report Center Server machine, uninstall Internet Explorer 9, and then install Internet Explorer 8.

More Information

• Why Does Export to PDF in Report Center Cause a "Type Initializer" Error?
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